Why use a WordPress support service?
Content & Text Changes
Images & Backgrounds
Speed & SEO Optimizations
Questions & Advise
No Surprise Bills or Agency Prices to Pay!
You pay the same price every month, no more agency priced bills for all the little updates and changes. You can focus on making sales, fulfilling orders and building leads. When there is never time to update your site, content support has your back. You can even open support requests right from your own WordPress admin dashboard; its Superhero easy 😀
Okay, Is It Really Unlimited What’s The Catch?
Yes! it really is unlimited. No catch, you can open as many support tickets as you need per month. There are a couple of rules that help us keep things organized and our good speedy service reputation intact.
- You can only have one active ticket at a time.
- Ticket tasks should be kept under an hour. We’re not critical of time though, so if it takes an hour or even two nobody is going to be upset.
Other than that, yep it’s unlimited. Send the requests and we’ll tackle them in priority sequence.
Make sense? Good. Our heroes are awesome but still human.
What can we help you with?
Every Request You Need
We log in to your WordPress site and update text, titles, headlines, and design layouts. Simply let us know what you want to have changed or updated and, it will be done.
Images & Backgrounds
Send us your pictures and backgrounds, our support will make the changes. Don’t have any images selected, No problem! We have access to thousands of quality stock images and our keen design styles will find the perfect fit.
Better Articles & SEO
You have the page verbiage complete and need it on your site. We format the copy into an easy reading article that will please your visitors and improve the site SEO.
Everything! We’re WordPress Super Heroes
What About Woocommerce Support? YES! We're Super Heroes Remember
We can help you manage your store with unlimited Woocommerce support. Helping you with better product descriptions, shop SEO, coupons, and more. Taking your shop to the next level, by adding the right headlines, improving key phrase placements and adding call-to-action for more sales and lead collection.
And ton’s more Woocommerce help, just open a support ticket.
Add Woocommere Support
We can help you adjust or change any existing item on your site, add and style new pages and content. Everything from text and images to speed optimizations and SEO plus much more!
You can request support through our online ticket system as often as you need. We will provide advise or make changes to your site based on your request. We desire that you limit your tickets to one active ticket per session.
- Content support tickets are limited to 1-hour duration each. A request that takes longer than an hour would be considered a development service and will require a quote from our development team. But hey we’re pretty awesome so if it takes an hour and a half we’ll let it slide.
Each support account covers a single site, if you would like unlimited support for multiple sites ask us about discounts
We prefer that you open the support request online, but in the event, you aren’t able a tech will create the ticket for you by phone
Support tickets are handled in priority sequence, most tickets are answered and completed within 24hours.
We do offer Emergency Support Service for a fee that will bump you to the top of the list and get your issue started asap (average response time is 5-8mins).
Our Support tickets are handled in a sequential order, but if you are experiencing an emergency situation and need instant support you can upgrade your ticket for an additional fee
Creating content, for new content you are required to supply the imagery and copy for the new page, post etc. Custom coded functions or features for the site are not covered. These are considered projects, contact us for a quote. The general rule is if the support ticket is going to take more than an hour, the development team should be on it.
Managing Your Account
Pay using your credit card, your account will be automatically charged every 30 days from the signup date.
No contract, commitment or cancellation fee, you can cancel anytime.
You can cancel your subscription anytime from the Account Dashboard.
If you don’t use the support service within the first 30 days of sign up we will issue a 100% refund, after the first month of the subscription accounts are no longer eligible for a refund.
WordPress & Woocommerce Experts at your fingertips.
You can focus on business while we update, change and take care of your site content.